BALKAN DIGITAL ASSISTANCE DOO Beograd
Resavska 33, Apt. 1
Belgrade, Serbia
Company Registration Number: 22041240
Tax Identification Number: 114574001
Privacy / data protection contact: bda.balkan@gmail.com, info@balkandigitalassistance.com
Effective Date: 20.08.2026
Last Updated: 20.08.2026
1. About Our Services
BALKAN DIGITAL ASSISTANCE provides international concierge, informational, organisational and coordination support to people travelling, temporarily living or staying abroad. Our services may include finding suitable providers, comparing options, facilitating communication, arranging appointments or reservations, language assistance and coordinating administrative requests.
2. What We Do Not Provide
BALKAN DIGITAL ASSISTANCE is not a healthcare provider, medical practice, law firm, emergency response provider or government authority. We do not independently diagnose, treat, prescribe, provide legal advice or make decisions on behalf of third-party professionals or authorities.
3. Third-Party Providers
Many services requested by clients are ultimately provided by independent third parties. Their availability, prices, decisions, quality, schedules, terms and performance are outside our control. Any agreement for the underlying service may be between you and the relevant provider.
4. Client Requests
You are responsible for providing accurate information and for promptly informing us if your circumstances or requirements change. We may ask for documents or information reasonably necessary to coordinate your request.
5. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, except where unauthorised activity results from our failure to apply reasonable security measures.
6. Fees and Payments
Fees for our services will be communicated before or during the relevant order process. Payments may be processed through third-party payment providers. Additional fees charged by independent providers may apply and are subject to their terms.
7. No Guaranteed Outcome
We coordinate requests and make reasonable efforts to identify suitable options, but we do not guarantee that a particular provider will accept a request, that an appointment or reservation will be available, that an authority will approve an application, or that a third party will provide a particular result.
8. Communications
We may communicate with you by email, telephone, messaging applications or other channels you provide. You are responsible for ensuring that the contact details you provide are current and accessible.
9. Prohibited Use
You must not use the website or services for unlawful purposes, to submit false information, to infringe the rights of others, to interfere with the security or operation of the website, or to attempt unauthorised access to accounts or systems.
10. Intellectual Property
The website, its content, design, text, graphics, logos and branding are protected by applicable intellectual property laws. No rights are transferred to you except the limited right to use the website for its intended purpose.
11. Limitation of Responsibility
To the extent permitted by applicable law, BALKAN DIGITAL ASSISTANCE is not responsible for the independent acts, omissions, decisions, delays, cancellations, fees, technical failures or quality of third-party providers. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
12. Force Majeure
We are not responsible for failure or delay caused by circumstances beyond our reasonable control, including governmental measures, natural disasters, war, civil unrest, telecommunications failures, widespread technical failures or other events of force majeure.
13. Governing Law and Mandatory Rights
These Terms are governed by the laws applicable to BALKAN DIGITAL ASSISTANCE in Serbia, without prejudice to mandatory consumer protection rights that may apply to a client under applicable law.
14. Changes
We may update these Terms from time to time. The current version will be published on the website.
15. Contact
BALKAN DIGITAL ASSISTANCE DOO Beograd
Resavska 33, Apt. 1, Belgrade, Serbia
bda.balkan@gmail.com
info@balkandigitalassistance.com