BALKAN DIGITAL ASSISTANCE DOO Beograd
Resavska 33, Apt. 1
Belgrade, Serbia
Company Registration Number: 22041240
Tax Identification Number: 114574001
Privacy / data protection contact: bda.balkan@gmail.com , info@balkandigitalassistance.com
Effective Date: 20.08.2026
Last Updated: 20.08.2026
1. Who We Are
BALKAN DIGITAL ASSISTANCE DOO Beograd (“BALKAN DIGITAL ASSISTANCE”, “we”, “our”, or “us”) is located in Serbia, Belgrade, municipality Vračar, Resavska 33, Apt. 1. Company Registration Number: 22041240. Tax Identification Number: 114574001. For the purposes of applicable personal data protection law, we act as the data controller for personal data processed in connection with our website, accounts and services, where we determine the purposes and means of processing.
2. Scope
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, create or use an account, submit a request, communicate with us, or use our concierge coordination services.
3. Information We May Collect
- Name and contact details, including email address and telephone number.
- Account and login information.
- Information about your location, travel plans, preferences, budget and requested assistance.
- Identification documents and other documents voluntarily uploaded or supplied for a requested service.
- Medical documents or other sensitive information when you voluntarily provide them for the purpose of coordinating a requested service.
- Information contained in correspondence with us and with service providers involved in your request.
- Payment-related information necessary to process a transaction. Payment card details may be processed by the relevant payment provider rather than stored by us.
- Technical information such as browser, device, operating system, timestamps, IP address and similar technical identifiers.
- Any other information you voluntarily provide where it is necessary to identify you, respond to your request, establish or perform an agreement, or provide the requested service.
4. How We Use Personal Data
- To create and administer user accounts.
- To receive, assess and coordinate client requests.
- To search for and communicate with relevant third-party service providers, including healthcare providers, legal professionals, local businesses, transportation providers, accommodation or experience providers, embassies, consulates and government authorities.
- To arrange appointments, reservations, communications and other requested coordination activities.
- To provide interpretation and translation support.
- To communicate with you about your request and provide customer support.
- To process payments and maintain transaction records.
- To comply with applicable legal obligations and respond to lawful requests from competent authorities.
- To maintain, secure and improve our website and services.
- To detect, prevent and investigate misuse, fraud, security incidents or other unlawful activity.
5. Legal Bases
Depending on the circumstances, processing may be based on your consent, the necessity of processing to perform a contract or take steps at your request before entering into a contract, compliance with a legal obligation, or our legitimate interests where permitted by applicable law and where those interests are not overridden by your rights and freedoms.
Where consent is the legal basis, you may withdraw it at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.
6. Sensitive Personal Data
Some requests may require you to provide health information or other sensitive personal data. Such information is processed only where there is an applicable legal basis and where it is necessary for the requested coordination service.
You should provide only information that is relevant to your request. We do not provide medical diagnosis, treatment or professional medical advice.
7. Sharing Personal Data
We may disclose personal data to third parties where necessary to provide the requested service, including healthcare providers, legal professionals, local businesses, transportation providers, accommodation or experience providers, translators, embassies, consulates, government authorities, technology providers, payment providers and other service providers directly involved in your request.
We aim to share only information reasonably necessary for the relevant purpose. Third parties processing personal data on our behalf are expected to apply appropriate confidentiality and security measures.
We may also disclose information where required by law, court order or a competent public authority.
8. International Transfers
Because our services may involve providers and authorities in different countries, personal data may be transferred outside Serbia or the European Economic Area. Where applicable law requires safeguards for an international transfer, we will use the safeguards required by that law, which may include adequacy decisions, standard contractual clauses or other appropriate measures.
Where a transfer requires your consent, we will request it in accordance with applicable law.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining account records, complying with legal obligations, resolving disputes and establishing, exercising or defending legal claims. When information is no longer required, it will be deleted or otherwise securely disposed of, subject to applicable retention obligations.
10. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal data is limited to personnel, contractors and service providers who need it for their duties and are subject to appropriate confidentiality obligations.
11. Cookies and Analytics
Our website may use strictly necessary cookies, functionality cookies and analytics cookies. Analytics services such as Google Analytics may be used to understand how visitors use the website. Where consent is required by applicable law, non-essential cookies will be activated only after the relevant consent is obtained.
Please see our Cookie Policy for details and available controls.
12. Your Rights
- You may have the right to request access to your personal data.
- You may request correction of inaccurate or incomplete data.
- You may request deletion where applicable.
- You may request restriction of processing where applicable.
- You may object to certain processing where applicable.
- You may request data portability where applicable.
- You may withdraw consent where processing is based on consent.
- You may have the right to lodge a complaint with the competent data protection authority.
13. Children
Our services are not intentionally directed to children. We do not knowingly collect personal data from children except where it is provided by or with the involvement of a parent, guardian or other person legally authorised to act on the child’s behalf, where permitted by applicable law.
14. Changes
We may update this Privacy Policy when our services, technology, legal requirements or data processing practices change. The updated version will be posted on the website with a revised date.
15. Contact
For questions, data protection requests or other matters concerning this Privacy Policy, contact us at:
- bda.balkan@gmail.com
- info@balkandigitalassistance.com